The client was an American multi-billion-dollar electronics components supplier that faced challenges related to the high time Field Application Engineers (FAEs) spent searching for technical details on products such as System-on-Modules (SOMs), System-on-Boards (SOBs), and development kits. The objective was to enhance productivity and customer support. The client sought round-the-clock support for FAEs and swift answers to routine product queries. Leveraging upon our Generative AI Chatbot for Corporate Data Accelerator, the client desired streamlined information access, expedited resolutions, and improved customer satisfaction, by ensuring operational efficiency and superior support. 

eInfochips developed an AI-driven chatbot leveraging its Generative AI – chatbot for corporate data – accelerator to provide 24/7 support for Field Application Engineers (FAEs) and customers. This solution instantly resolves common queries on Systems on Modules (SOMs), Systems on Boards (SOBs), and Development Kits, eliminating the need for human involvement and enhancing support efficiency. The accelerator reflects the commitment of eInfochips to scalable, high-quality AI-driven solutions.